Return Policy: Returns accepted within 15 days for exchange or refund, less shipping charges if free shipping promotion was applied. Items must be unused, undamaged, insured, and retain the Ceramika Artystyczna quality sticker.
Damage Shipment: If your item arrives damaged contact us immediately for instructions on processing the insurance claim.
Order Processing: Typically in stock orders are processed and shipped within 48 hours, sometimes earlier. Please note that occasionally, orders may take longer to process than stated due to large order volumes associated with holidays, special promotions, or delays associated with the carrier.
Shipping Options: We offer a variety of shipping options to fit your needs. When shipping heavy items such as Polish Pottery, usually FedEx is the least expensive method for shipping. In some situations with smaller items, it may be more economical to choose US Postal Service Priority Mail or First Class Mail.
Shipping charges are based on the item(s) you choose, the weight of your package and where your order is being delivered. With all services, we utilize real-time shipping rates pulled directly from the carriers to provide you with the actual shipping costs. You are presented with several shipping options during the checkout process, so you may choose which method you prefer with the knowledge of the cost at the time the order is placed.
On occasion we offer FREE SHIPPING within the continental United States, minimum purchases typically apply. These promotions are often available for a limited time only. Perfectly Polish chooses the most economical method available during the free shipping promotion.
